IMPORTANT INFORMATION
Fees:
We offer all new prospective clients a no obligation initial consultation.
If at the end of the consultation you wish to engage Pacific Wealth to provide financial planning or investment advice, we will provide you with a scope of services and details of the fees that will payable. The initial fees will vary depending on the time and complexity of the work involved but will be typically in the range of $1,000 to $3,000 (plus GST).
If after the initial engagement, you decide to enter into an ongoing relationship with us we charge an advice fee based on the funds under management.
This starts at 1% p.a. but reduces for larger portfolios. We can also work on a fixed fee basis if you prefer.
We do not receive any commission or brokerage. If any commission, brokerage does or rebates do become payable these will be rebated in full to your cash account.
Disclosure:
Maurice Woodham Ltd (FSP112724 trading as Pacific Wealth), holds a license issued by the Financial Markets Authority (FMA) to provide financial
advice.
Nature and scope of advice
Pacific Wealth provides independent financial planning and investment advice to our clients.
Our Duties
Pacific Wealth, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
- give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
- exercise care, diligence, and skill in providing you with advice
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser.
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.
Privacy Policy
This statement sets out how we collect, hold, use and share your personal information. This does not limit or exclude any of your rights under the New Zealand Privacy Act 2020.
If you provide us with personal information through this website, we will protect your information as set out below.
We may amend this privacy statement from time to time.
Collection of your Information
We may collect personal information about you when you provide information to us directly, and when you obtain services from us. We may also collect personal information about you from third parties were authorised by you and from public sources.
The type of personal information we may collect may include:
- Your contact details: name, address, phone number, email
- Documents that confirm your identity: your driver’s licence, passport etc
- Other information relevant to the service we will provide to you.
Use of Your Information
We only collect and use personal information from you to be able to provide you with the products and services you have requested from us. We may provide you with information on our other services from time to time. We do not sell our client information or share it with third parties without your permission.
Retention and Security
We will not hold your personal information for longer than is required for the purpose(s) for which it was collected (subject to any obligations at law to hold the information for longer periods).
We have cyber security safeguards in place to protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation. Our security measures include:
- Security & Anti-virus software – Industry approved
- Multi Factor Authentication (MFA)
- Back up processes – Industry Approved
Where is information hosted?
Our website and customer relationship management systems are hosted in New Zealand and Australia and are compliant with the General Data Protection Regulations (GDPR).
When we share your data with a third party, we have contracts in place with them which requires them to have in place the technical and organisational measures necessary to protect your personal data, however many such providers are subject to different privacy laws and controls to New Zealand and hence we cannot provide absolute surety that those providers will not comply with their obligations to us, and divulge your personal data.
Your right of access and to correction
We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information, and to ask for it to be corrected if you think it is wrong.
If you’d like to ask for a copy of your information and have it corrected, or would like to be removed from any of our subscription lists at any time, then please contact us at,
Company Name:
SwainWoodham Group
Attention:
The Compliance Officer
Address:
18 Fitzgerald Avenue
Christchurch Central
Christchurch
8011
Postal Address:
P O Box 25 206
City East
Christchurch 8141
Telephone:
0800 355 444
or 03 366 4220
Email address: info@swainwoodham.co.nz
Internet use
While we take reasonable steps to maintain secure internet connections, any information you provide over the internet is provided at your own risk.
Our website may, from time to time, contain links to and from other websites. Please note that those websites will have their own privacy policies and that we do not accept any responsibility for the actions of those websites.
Complaints:
Internal Complaints Process
If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the
following means:
- In writing: Complaints Officer, SwainWoodham Group, PO Box 25 206, City East, Christchurch 8141
- By telephone: 0800 355 444 or 03 366 4220
- By email: info@pacificwealth.co.nz
When we receive a complaint, we will consider it following our internal complaints process:
- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
- We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
- We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
- If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited.
Dispute resolution process
If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution
scheme. This service is free and may help investigate or resolve the complaint.
We are a member of the Financial Services Complaints Limited’s approved dispute resolution scheme. You can contact the Financial Services
Complaints Limited at:
Financial Services Complaints Limited
Level 4, Sybase House, 101 Lambton Quay
Wellington 6011
Telephone: 0800 347 257 (freephone if within New Zealand) or +64 4 472 3725 (if calling outside New Zealand)
Postal: P O Box 5967, Wellington 6140
Email: complaints@fscl.org.nz
Website: http://www.fscl.org.nz
