IMPORTANT INFORMATION
Fees:
We offer all new prospective clients a no obligation initial consultation, so that you can ask any questions, we can provide more details about our services and together we can determine if there is a good fit for moving forward.
If at the end of the consultation you wish to engage Pacific Wealth to provide financial planning or investment advice, we will provide you with a scope of services and details of the fees that will payable. The fees for the initial financial plan will vary depending on the time and complexity of the work involved but will be typically in the range of $1,500 to $3,000 (plus GST).
If after the initial engagement, you decide to enter into an ongoing relationship with us we charge an advice fee based on the funds under management.
This starts at 1% p.a. but reduces for larger portfolios. We can also work on a fixed fee basis if you prefer.
We do not receive any commission or brokerage. If any commission, brokerage or rebates do become payable these will be rebated in full to your account.
Disclosure:
The Professional Advice Network Ltd (FSP1009734) trading as ‘Pacific Wealth (NZ)’ and ‘Retirement Guys’, holds a license issued by the Financial Markets Authority (FMA) to provide financial advice.
Nature and scope of advice
Pacific Wealth provides independent financial planning and investment advice to our clients.
Our Duties
Pacific Wealth, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
- give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
- exercise care, diligence, and skill in providing you with advice
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser.
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.
Privacy Policy:
We respect your privacy and are committed to protecting your personal information.
This policy outlines how we collect, store, use, and share your information in line with the New Zealand Privacy Act 2020 (including the Privacy Amendment Act 2025).
Collection of Information
We collect personal information to provide financial advice and related services, comply with legal and regulatory obligations, and maintain appropriate client records.
We may collect personal information:
- directly from you
- from authorised representatives acting on your behalf
- from third parties relevant to providing our services
- from publicly available sources where permitted by law
Third parties may include:
- investment platforms and custodians
- KiwiSaver providers and fund managers
- banks and financial institutions
- insurers
- accountants and lawyers
- employers
- government agencies
- identity verification and AML/CFT providers
- overseas advisers or financial institutions
- family members or trusted contacts authorised by you
The information we collect may include:
- identification and contact information
- financial and investment information
- tax residency and citizenship details
- employment and income information
- insurance information
- trust and estate planning information
- other information relevant to providing financial advice and related services
Purpose of Collection
We collect, hold, and use personal information for purposes including:
- providing financial advice and related services
- preparing financial plans and investment recommendations
- implementing and administering investments and financial products
- verifying identity and complying with AML/CFT requirements
- communicating with clients and authorised representatives
- protecting against fraud, cyber threats, and unauthorised activity
- complying with legal and regulatory obligations
Indirect Collection of Information
In some circumstances, we may collect personal information indirectly from third parties. Where required under the Privacy Act 2020, we will take reasonable steps to ensure you are aware:
- that information has been collected
- the purpose of collection
- who may receive the information
- your rights to access and correct the information
Disclosure of Information
We do not sell personal information.
We may disclose personal information where necessary to provide our services, comply with legal obligations, or where authorised by you. This may include disclosure to:
- custodians and investment platforms
- fund managers and product providers
- banks and financial institutions
- insurers
- accountants and lawyers
- government and regulatory agencies
- compliance and AML/CFT providers
- technology and cloud service providers
- Professional advisers assisting us in providing services
Overseas Disclosure and Cloud Services
Some service providers we use may store or process information outside New Zealand, including in Australia, the United States, and other jurisdictions.
Where information is disclosed overseas, we take reasonable steps to ensure providers maintain appropriate privacy and security safeguards consistent with New Zealand privacy law.
Our systems are hosted using reputable cloud service providers with appropriate privacy and security safeguards.
Technology and AI-Assisted Services
We may use secure technology providers, including cloud-based software and technology-assisted tools, to support administration, document management, meeting notes, communications, compliance, and service delivery.
These providers are contractually required to maintain appropriate confidentiality and security protections.
Website Analytics and Cookies
Our website may use cookies, analytics tools, and similar technologies to improve website performance and user experience.
These tools may collect information such as browser type, device information, IP address, and pages visited. You may disable cookies through your browser settings, although this may affect website functionality.
Security of Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
We use a range of security safeguards including:
- secure cloud platforms;
- encrypted systems where appropriate
- password protection and access controls
- multi-factor authentication
- cybersecurity monitoring
- secure backup processes
- staff training on privacy and cybersecurity obligations.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Certain financial advice, AML/CFT, and regulatory records must be retained for minimum legal periods under New Zealand law.
Access and Correction
You may request access to the personal information we hold about you and request correction of that information where appropriate.
Requests can be made by contacting us using the details provided on our website.
Privacy Breaches
If a privacy breach occurs that is likely to cause serious harm, we will investigate the incident promptly and notify affected individuals and the Office of the Privacy Commissioner where required under the Privacy Act 2020.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. The latest version will always be available on our website.
Internet use
While we take reasonable steps to maintain secure internet connections, any information you provide over the internet is provided at your own risk.
Our website may, from time to time, contain links to and from other websites. Please note that those websites will have their own privacy policies and that we do not accept any responsibility for the actions of those websites.
Complaints:
Internal Complaints Process
If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the
following means:
- In writing: Complaints Officer, Suite 8, 235 High Street, Christchurch, 8011
- By telephone: 027 649 1907
- By email: info@pacificwealth.co.nz
When we receive a complaint, we will consider it following our internal complaints process:
- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
- We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
- We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
- If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited.
Dispute resolution process
If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution
scheme. This service is free and may help investigate or resolve the complaint.
We are a member of the Financial Services Complaints Limited’s approved dispute resolution scheme. You can contact the Financial Services
Complaints Limited at:
Financial Services Complaints Limited
Level 4, Sybase House, 101 Lambton Quay
Wellington 6011
Telephone: 0800 347 257 (freephone if within New Zealand) or +64 4 472 3725 (if calling outside New Zealand)
Postal: P O Box 5967, Wellington 6140
Email: complaints@fscl.org.nz
Website: http://www.fscl.org.nz
